FAQs
Welcome to our FAQ section! We’ve compiled answers to the questions we hear most, so you can shop and glow with confidence. ✨
1. How do I track my order?
Once your order ships, you’ll receive a tracking number via email. You can check its status anytime on our Track Order page. If you have questions, our support team is happy to help!
2. How long will my order take to arrive?
- Domestic (US/EU): 1–10 business days
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International: 10–20 business days
Shipping times may vary depending on the product’s origin and customs processing.
3. Can I change or cancel my order?
Orders are processed quickly to ensure fast delivery. If you need to make a change or cancel, contact us within 24 hours of placing your order. We’ll do our best to assist!
4. What if my product is damaged or defective?
Contact us within 7 days of receiving your order with photos of the product and packaging. We’ll provide a replacement or refund, hassle-free.
5. Are your products safe for sensitive skin?
We focus on high-quality, gentle ingredients, but every skin type is unique. Always patch test new products and follow the usage instructions. Consult a dermatologist if you have concerns.
6. Do you test on animals?
Absolutely not. All our products are cruelty-free and ethically sourced.
7. Do you offer international shipping?
Yes! We ship worldwide. Please note that customs fees or import duties may apply depending on your country. These are the responsibility of the customer.
8. How do I contact customer support?
We’re here for you! 💖
Email us at: Meinaturllybeautiful@gmail.com
We aim to respond within 24 hours, so you can get back to glowing!
9. Can I return a product if I don’t like it?
For hygiene reasons, returns are only accepted for defective or damaged products. Please contact us within 7 days if there’s an issue—we’ll take care of it promptly.