Return Policy
At Mèi, your satisfaction is our priority. We want you to love your skincare and enjoy a worry-free shopping experience. ✨
1. Damaged or Defective Products
- If your product arrives damaged or defective, please contact us within 7 days of receiving your order.
- Include photos of the product and packaging so we can quickly assist you.
- Once verified, we’ll offer a replacement or full refund—your choice!
2. Eligibility
- Only products purchased directly from our store are eligible.
- To ensure safety and hygiene, used or opened products cannot be returned unless they are defective.
3. Refunds
- Refunds will be processed after the returned item is received and inspected.
- Original shipping costs are non-refundable.
- Refunds are typically issued within 5–10 business days to your original payment method.
4. Exchanges
- If you wish to exchange a defective or incorrect item, contact our support team.
- We’ll arrange the exchange quickly and cover shipping for the replacement.
5. How to Initiate a Return
- Contact us at meinaturallybeautiful@gmail.com within 7 days of receiving your order.
- Provide your order number, photos, and a brief description of the issue.
- Follow the instructions we send to return your product safely.
6. Our Promise
We want your shopping experience to feel as luxurious and stress-free as your skincare routine. 💖
We’ll handle every return with care, and make sure your glow stays uninterrupted!